All product prices and checkout transactions at goodproteinqz.shop are in Canadian dollars (CAD).
Available payment methods
Our checkout currently displays Credit/Debit Card, with a redirect to the payment provider to complete payment. Visa, Mastercard and Maestro are displayed for this option. Use a payment option displayed in our secure checkout for your transaction. If a method you want is unavailable, contact our support before placing an order.
Secure checkout
Shopify and the payment providers handle payment through their checkout systems. We do not request complete card numbers, security codes or banking passwords by email or telephone, and store support cannot view or retain your full payment card details. Use the store checkout and check the domain before entering payment information.
Order totals
Review the product price, variant, quantity, discounts and applicable taxes in checkout. Standard Shipping within Canada is free without a minimum purchase. The final total is shown before payment. We currently do not offer international shipping, so we do not quote international customs or import charges for these orders. Your payment provider may have separate terms for your account.
Authorisation and charges
Your payment provider may authorise an amount during checkout and place a temporary hold. A pending authorisation is not necessarily a completed charge. Payment confirmation, capture and posting can depend on the method and provider. Consult the transaction confirmation and your account statement; contact us if you need help identifying an order charge. We will not tell you to send card details to resolve a pending transaction.
Failed or duplicate payments
If checkout reports a failure, check the entered billing details and contact your payment provider where necessary. Before trying repeatedly, check for an order confirmation and any pending transaction. If you believe you paid twice or see a charge without an order, send our support the order number if available, the date and amount and a safely redacted record. We will investigate and arrange correction of a confirmed duplicate charge.
Refunds
Eligible returns and refunds follow our Return and Refund Policy. Approved refunds are returned to the original payment method within 10 business days after the return is received and reviewed. Your bank or provider can require additional posting time. Contact us with the order and refund details if you need help tracking a refund; do not include complete payment credentials.
Email: support@goodproteinqz.shop
Telephone: +1 905-361-5210
Business contact address: 30 Denton Ave, Scarborough, Ontario M1L 4P2, Canada.