Shipping policy

We currently ship orders within Canada. Standard Shipping is free with no minimum purchase requirement. Prices and checkout are in Canadian dollars (CAD).

Delivery area and cost

Our standard delivery area covers all 13 Canadian provinces and territories: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Northwest Territories, Nunavut, Ontario, Prince Edward Island, Quebec, Saskatchewan and Yukon. We do not currently offer international delivery. The available delivery service and any applicable tax are shown at checkout before payment.

Processing and estimated delivery

Order processing normally takes 1–2 business days. After dispatch, standard transit is approximately 4–6 business days. Normal estimated total delivery time is approximately 5–8 business days, combining processing and transit. Business days exclude weekends and applicable holidays. These are estimates, not guaranteed arrival dates; severe weather, service interruptions, remote-area conditions and peak demand can cause delays.

Shipment notifications and tracking

When your order ships, shipment information and tracking, where available, are sent to the contact details supplied with the order. Tracking can take time to show its first carrier scan. Check your order communications and spam folder, and contact us if you cannot locate shipment information. We do not promise a particular carrier before your shipment is arranged.

Address or order changes

Review your name, full address, postal code and contact details before placing an order. If you need to correct an address, change an item or cancel, email us immediately with the order number. We will try to help before processing or dispatch, but cannot guarantee changes once fulfilment has begun. A dispatched order may need to follow the return process instead.

Delayed, missing or damaged deliveries

If tracking stops updating, delivery is substantially later than expected, or a parcel is marked delivered but cannot be found, contact us with your order number and tracking details. Check the delivery location and any authorised recipient while we investigate with the delivery service. For damage, missing contents or an incorrect delivery, retain packaging and send photographs where possible. We will review the circumstances and arrange an appropriate resolution under applicable consumer rights; a delivery scan alone does not end our review.

Returns and assistance

For eligible returns or exchanges, see our Return and Refund Policy. Do not send a return to the business contact address without receiving approved instructions. For delivery questions, contact this store using the details below.

Email: support@goodproteinqz.shop
Telephone: +1 905-361-5210
Business contact address: 30 Denton Ave, Scarborough, Ontario M1L 4P2, Canada.