FAQ

These answers apply to orders from goodproteinqz.shop. The linked policies provide full details.

Where do you ship?

We ship within all 13 Canadian provinces and territories. We do not currently offer international delivery.

How much is shipping?

Standard Shipping in Canada is free, with no minimum purchase requirement.

When should my order arrive?

Processing normally takes 1–2 business days, followed by approximately 4–6 business days in transit. Normal estimated total delivery is approximately 5–8 business days. Weekends and applicable holidays are excluded. Estimates are not guarantees and disruptions or remote-area conditions can cause delays.

How do I track my order?

Check the shipment communication sent to your order contact details for tracking where available. A new tracking number can take time to show its first scan. Contact us with your order number if shipment information is missing or tracking appears delayed.

Can I change my address or cancel?

Contact us immediately with your order number and requested change. We will try to help before fulfilment, but cannot guarantee changes once processing or dispatch has begun. A dispatched order may need to follow the return process.

Can I return or exchange an item?

Request an eligible return or exchange within 30 days after delivery. Items must be unused, in original condition and original packaging, with proof of purchase. Consumable products should remain sealed for change-of-mind returns. Damaged or defective goods remain subject to applicable consumer remedies. Exchanges depend on stock and any price difference will be explained.

Who pays return shipping?

We pay for approved eligible returns and exchanges, providing a prepaid label or equivalent free arrangement. There is no restocking fee. Contact support for approval and the correct destination before sending a return.

When will I receive my refund?

After receipt and review of your return, approved refunds are sent within 10 business days to the original payment method. Your bank or payment provider may need additional time to post the credit.

What if my order is damaged, wrong or incomplete?

Contact us promptly with your order number and photographs of the item and packaging where possible. Keep the packaging while we investigate and discuss an appropriate replacement, return or refund.

How can I pay?

Our Payment Policy explains checkout and the available methods. Use the secure checkout for the options eligible for your transaction. Never send full card details to support.

What currency and taxes apply?

Prices and transactions are in CAD. Applicable taxes and the final total are shown before payment. Standard Shipping within Canada is free. We do not currently ship international orders or quote their import duties.

What if my payment fails or appears twice?

Check your order confirmation and transaction status before repeated attempts. Contact your provider for a decline, and send support safely redacted order/date/amount details for a suspected duplicate payment.

How do I contact the store?

Email support@goodproteinqz.shop or call +1 905-361-5210. Include your order number when relevant. Our business contact address is 30 Denton Ave, Scarborough, Ontario M1L 4P2, Canada; it is not an automatic return address.