Refund policy

This return and refund policy applies to purchases from goodproteinqz at goodproteinqz.shop. Please contact our store directly for help with your order.

30-day returns and exchanges

You may request a return or exchange within 30 days after delivery, including when you change your mind. To qualify, items must be unused, in their original condition and original packaging. Include your order number or proof of purchase. For consumable products, keep the original seal intact for a change-of-mind return. This condition does not limit remedies for damaged, defective, incorrect or misdescribed goods.

How to request a return

Email our customer support with the order number, the items you want to return and whether you prefer a refund or exchange. We will review your request and explain the next steps. Please obtain approval before sending anything back. Our business contact address is not an automatic return destination; use the return instructions supplied for your request.

Free eligible return arrangements

We pay the return shipping cost for approved, eligible returns and exchanges. We will provide a prepaid return label or an equivalent free return arrangement with the approved return instructions. We do not charge a restocking fee. Package the items securely and retain your shipping receipt or tracking information until the return is resolved. Do not purchase a return label before contacting us about the free arrangement.

Exchanges

Tell us which item or variant you would like in exchange. Exchanges depend on availability and confirmation of the returned item’s condition. We will explain any difference in price before proceeding. If the requested replacement is unavailable, we will discuss an alternative or refund to the original payment method.

Refund timing

After we receive and inspect the return, we will notify you of the decision. Approved refunds are sent to the original payment method within 10 business days after receipt and review. Your bank or payment provider may need additional time to post the credit. If a confirmed refund has not appeared, contact your provider and then our support team with your order details.

Damaged, defective or incorrect items

Contact us promptly if an order is damaged, has missing items, contains the wrong product or does not match its description. Send the order number and clear photographs of the product and packaging where possible. Keep the packaging while we investigate. We will discuss an appropriate replacement, return or refund without reducing your applicable statutory rights.

Your consumer rights

This 30-day policy is our store’s voluntary return policy. It does not replace or restrict rights or remedies under applicable Canadian federal or provincial consumer law. We do not require you to waive those rights to obtain assistance.

Email: support@goodproteinqz.shop
Telephone: +1 905-361-5210
Business contact address: 30 Denton Ave, Scarborough, Ontario M1L 4P2, Canada.